Customer Service

The Cayman Islands Airports Authority (CIAA) owns and operates the two international airports in the Cayman Islands – Owen Roberts International Airport (ORIA) in Grand Cayman and Gerrard-Smith International Airport (G-SIA) in Cayman Brac.

The CIAA is committed “To Bring Excellence to All Levels of Your Airport Experience” at both airports. We strive to ensure this through the dedicated and efficient service by our staff and through effective relationships with our airport partners, tenants and service providers.

We invite you to submit your feedback in order to assist in the enhancement of services received while travelling through our airports. Please email us at customerservice@caymanairports.com or call +1-345-943-7070 or via facsimile at +1-345-943-7071.

Main Terminal Facility - Owen Roberts International Airport

The following services and facilities are available to passenger/users at Owen Roberts International Airport:

Dining

A full-service restaurant, the Hungry Horse, is open between the hours of 6:00 a.m. and 6:00 p.m. daily serving breakfast fare, hot lunches, sandwiches, soups, snacks, hot & cold beverages, alcoholic drinks. The restaurant, located on the second level, offers indoor and outdoor seating.

Retail Concessions (April 2010)

Two curb side retail concessions will become available as of April 2010, featuring souvenir items, magazines and confections.

Automated Teller Machine (ATM)

An ATM is available in the passenger check-in concourse.

Postal Drop

A postal drop box is available in the passenger check-in concourse. This box is cleared by the Cayman Islands Postal Service once daily.

Public Payphones

Public pay phones are available in the passenger check-in concourse

Wireless Internet

Wireless internet access is available throughout the Airport terminal.

Key Drop Box

A key drop box for all rental car companies is available in the passenger check-in concourse.

Departure Lounge - Owen Roberts International Airport

The following services and facilities listed are available in the Departure Hall. Stores are open to accommodate the schedules of all departing flights

Duty Free

Duty-free shopping is available for luxury items such as jewellery, liquor and cigars.

Retail Concessions

In addition to luxury duty-free items, souvenirs, sundry items, costume jewellery and confections are available.

Snack Bar

A snack bar, the Runaway Bar, is open daily between 5:00 a.m. and the last flight departure, serving sandwiches, salads, desserts, fruit, hot and cold beverages and alcoholic beverages.

Wireless Internet

Wireless internet access is available in the Departure Hall.

Public Payphones

Public payphones are available in the Departure Hall.

Departure Lounge - Gerrard-Smith International Airport

The following services and facilities are available to passengers/users at Gerrard-Smith International Airport:

Retail Concessions

In the departure lounge:

Kirk Freeport Ltd. (Duty Free): +1-345-948-1517
Brac Souvenirs (Duty Free)

Snack Bar

A snack bar, the Rainbow Inn, is open daily during flight activity, serving sandwiches, chips, patties, hot and cold beverages and alcoholic beverages.